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Regional Business Programs
FAQ
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Categories
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Student Services and Advising
General Technology
WebCT Quizzes, Exams And Surveys
Online Video/Audio Modules, Mp3s, etc.
PowerPoint Slides
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Student Services and Advising
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Who do I contact
about advising, adding or dropping a course?
Please contact Student Services and Advising personnel at
your regional campus about add/drops and advising for
regional business program courses. Do not attempt to send
add/drop slips to the course instructor in Columbus.
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Technology
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Who
do I contact about my Carmen or WebCT login not
working?
Please do not contact regional campus (Lima, Marion,
Mansfield and Newark) Help desk personnel. WebCT login
questions should be emailed to carmen@osu.edu or webct@osu.edu or phoned to
614-688-4357(8-help from any regional campus phone). The
Columbus campus help desk has direct authority to resolve
your login issues.
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Which
word processing software should I use?
The Columbus and regional campus standard for submission
of assignments and other student work is Microsoft Office
including MS Word, MS Excel, MS PowerPoint, etc. Faculty will
not accept work submitted using other software such as
WordPerfect, MS Works, et.al. All campus computer labs use MS
Office. To work using other software at home save work on
campus as (File/Save As..) .rtf (rich text format) and
visa-versa.
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What are
Carmen and WebCT?
Carmen and WebCT are the online classrooms (course
management systems) used at The Ohio State University over
the web. You will receive a letter from the Regional Campus
Business Program office before school starts explaining
Carmen and WebCT and how to use them for your courses.
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How do I submit
assignments using the WebCT assignment tool?
The webCT assignment tool provides a way to download an
assignment document and upload your completed assignment
(paper). Please see WebCT Help online for more
information.
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Should I use Carmen and WebCT
email or the discussion posting area to interact with the
instructor and other students?
WebCT provides internal email (only inside WebCT) and
discussion posting areas (public bulletin board posting
areas) to communicate with your instructor and fellow
students. Please use public discussion postings to
communicate about the course content so that other students
can benefit. Use email to communicate privately to your
instructor about your grades.
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How do I use threaded
discussion posting areas?
WebCT provides discussion posting areas (bulletin board)
for interaction among faculty and students. Click the blue
"Threaded" and "Unthreaded" links in the
discussion postings area to indent (replys are indented under
postings) or not indent posting replies. Please see WebCT
Help for more information.
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How do I download an
e-book?
Some faculty require students to purchase
publisher-supplied electronic texts online (e-books from
McGraw-Hill and Primus). You can choose to download your
purchased e-book either to a public (computer lab, library)
computer or to your home computer. When you choose a public
computer you can only print the e-book one time. Always
choose to download your e-book on your home computer.
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What should I do if
Carmen or WebCT fail (go down)?
In the event that Carmen or WebCT services fail (the
browser says "page not found") your instructor will
use OSU email to communicate course materials and information
to students. Please phone the OSU HelpDesk at 688-help to
report WebCT outages.
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What should I
do if the video conferencing connection fails?
Many courses in the BSBA and business minor programs use
video conferencing for class meetings. In the event that the
video connection fails at your regional campus the phone in
the classroom will ring. Answer the phone for
instructions.
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Why is it important to post
technical issues to the “Technical Support”
Discussion Topic?
Because technical staff monitor this topic several times a
day and will respond to your needs quickly. The other
discussion topics and Carmen and WebCT email are used by your
instructor and classmates for instruction and content, and
should be reserved for academic, class-related
discussions.
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The
syllabus/course schedule/homework assignment is missing. What
should I do?
Please post a description of the missing item to your
Carmen or WebCT course discussion board under the topic
“Technical Support.” Staff monitor this
discussion group and will respond promptly.
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WebCT Quizzes, Exams And Surveys
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How do I take a quiz or
test in Carmen or WebCT?
WebCT provides faculty and students with comprehensive
test bank and administration systems including grading of
objective exams. Course faculty will give you instructions
prior to quizzes and tests. For objective tests, you MUST
save each item (multiple choice, etc.) as you answer it by
clicking the "Save answer" button. You can always
change and re-save item answers at any time before you click
the "Submit" button at the end of the quiz or
test.
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I’m trying
to take an online quiz. However, after clicking on the
appropriate quiz, the “Begin Quiz" button merely
refreshes the page. I can't seem to find out how to start
the quiz.
You most likely have a pop-up blocker installed on your
computer (such as Norton Internet Security). Unfortunately,
these blockers view our quizzes as pop-ups and won't
allow the quiz to appear on the screen. You need to disable
your pop-up blocker to take the quiz (you can enable the
pop-up blocker again after you have submitted the quiz). If
you need help disabling your pop-up blocker, please call the
university helpdesk at campus (614)688-HELP. Their hours are
from 7 a.m. to 10 p.m. Monday to Friday, and from 4 p.m. to
10 p.m. Sunday.
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I took quiz #1 and
it indicates that I took it, but it doesn't tell me how I
scored on it. Is it supposed to give immediate results, or do
we have to wait until the time has expired for that
particular quiz?
Simply let your instructor know that you can’t
access your quiz score. Some instructors do not release
results until every student has taken the quiz.
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This is the message I got for Quiz 1:
“A time of 00:00 indicates that you did not take this
quiz before its availability expired. A grader submitted the
quiz so that a grade could be assigned.” What does this
mean?
You did not submit the quiz before the time allotted
expired. This means that the instructor submitted the quiz
for you through WebCT. Your instructor will be able to
determine whether you completed the quiz before time expired
by checking the timestamp in WebCT.
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I was wondering if it
were possible to still be able to access my completed quizzes
so that I could print them off to study from.
Go to the quizzes page and click on the
“completed” link, below the attempts on the right
side. You should be able to view the results of the quiz you
have taken by doing so and you can print it.
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Online Video/Audio Modules, Mp3s, etc.
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The video clip
won't play, what should I do?
Many courses in the business major and minor programs
stream faculty lecture using video and audio clips. Determine
what kind of internet connection you have (slow modems will
not play the clips, go to a campus lab to view the clips) and
make sure that this connection will support accessing the
media in question. Powercycle (re-start) the system
(computer), including the cable modem. Make sure all
necessary cables are connected. Make sure the system
(computer) has the correct media player and version
installed. Update version if necessary. The most common
problems is having an old version of Windows Media Player, or
having the new version of RealPlayer. You can update Windows
Media Player from microsoft.com. If these steps fail, please
post a message to the Technical Support discussion area in
Carmen or WebCT.
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I am
having problems opening the lectures. I am not sure what
needs to be downloaded.
You should simply click on the link for the appropriate
chapter/module, and a new window will open with the media
playing and synchronized PowerPoint style slides. If you
experience difficulty using the online modules, please post a
description of the problem to your Carmen or WebCT course
discussion board under the topic “Technical
Support.” Staff monitor this discussion group and will
respond promptly.
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When I try to
open a module, the page will pop up and say that it is
opening, but nothing ever comes up, just a blank page. I do
not have a pop-up suppresser, and I am not using dial-up. Can
you tell my why it won't work?
Sometimes after viewing multiple modules, you may need to
restart Internet Explorer, or even reboot your system, to
access another module. If you continue to have difficulty,
post a detailed description of the problem to your
course’s Carmen or WebCT discussion board under the
topic “Technical Support.” You should also update
your Windows operating system and Windows Media Player at
http://www.windowsupdate.com
Alternatives to the video modules include the audio-only
modules, mp3s, transcripts and PowerPoint slides.
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I am having problems
when I stop the slide and try to replay a certain part of the
audio lecture. When I try to rewind the lecture slides it
takes me to the very beginning of the lecture for that
module. So to hear the last 10 seconds, I may have to listen
to the entire 15 minute lecture. Please let me know if there
is a way to fix this.
Please post a description of the problem, including the
chapter and module number, and whether this is a video or
audio module, to the Carmen or WebCT course discussion board
under the topic “Technical Support.” Staff will
resolve the problem ASAP.
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I can’t access
video/audio module X. The other modules in the course work
fine. What should I do?
Please post a description of the problem, including the
chapter and module number, and whether this is a video or
audio module, to the Carmen or WebCT course discussion board
under the topic “Technical Support.” Staff will
resolve the problem ASAP.
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I can’t
access any video/audio module in the course. What should I
do?
You should be able to access the audio modules over most
dialup connections. You will probably NOT be able to access
the video modules over dialup. The video modules require at
least a 100 kbps connection to the internet. This means a
cable modem, DSL, LAN or other “high speed”
connection. If you have a high speed connection, you should
first update your Windows operating system and Windows Media
Player at
http://www.windowsupdate.com
If you are running a firewall, try turning it off and see
if you can access the video module. If you still have
difficulties, post a description of the problem to the WebCT
course discussion board under the topic “Technical
Support.” Staff will contact you to help resolve the
problem.
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I noticed that
Chapter X Module Y Video/Audio/mp3 is missing. What should I
do?
Post a message to the Carmen or WebCT course discussion
board under the topic “Technical Support”
describing what is missing. Staff will resolve the issue.
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When I try
to access the WebCT link for module X, I get this message:
“This page has not yet been made available by the
course designer. The designer must update the student view of
WebCT to make this page available.” I skipped this
Module and went on to Module Y, and it worked fine. What
should I do?
Please post a description of what module gave you the
error message to the WebCT course discussion board under the
topic “Technical Support.” Staff will flip the
switch to update the module and you will be able to access
the material.
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PowerPoint Slides
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How do I access the PowerPoint
Slides?
When you open up the slides, are you given an option to
save them (rather than just open them). At this point, you
can choose to save them to your desktop and then open the
slides in PowerPoint. This will allow you to print the
slides.
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I was unable to
download the chapter 5 slides correctly. When I went to open
the file it was all encrypted (squares and other misc.
symbols. I do have an outdated version of Word...1997. Is
this the problem?
The outdated version of office must be the problem. You
can download the slides at a campus lab or another computer
that has a more recent version of PowerPoint, and then save
the presentation in the version that you have on your system.
You could also upgrade to the latest version of office. The
university licenses the “Buckeye Bundle” from
Microsoft. The Buckeye Bundle includes Microsoft Office and a
lot of other useful software at a steep discount. You can get
more information about the Buckeye Bundle at
http://8help.osu.edu/cat_buckeye_bundle.html
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