Fisher College of Business

Initiative for Managing Services

IMS Home

Welcome to the
Initiative for Managing Services

The Initiative for Managing Services, (IMS), was created in 2004 to address the increasing importance of service issues in today's business environment. IMS supports faculty and student research on service management issues, organizes training programs for executives from the service industry and ensures that cutting-edge service curriculum is developed for the Fisher College Business. Please explore the links below to find out more about the Initiative for Managing Services.
Current IMS News

5th annual Fall Program: SERVICE OPERATIONS EFFECTIVENESS Making the Voice of the Customer Actionable November 7, 2008


Certificate in Managing Services Program October 3, 2008 in 405 Mason Hall, Fisher College of Business


IMS Director wins Columbus American Marketing Association Marketing Educator of the Year Award 2006

Dr. Neeli Bendapudi's research at the Mayo Clinic found insight into the characteristics of a patient's "Ideal Doctor."

Executive Speakers

Click here for a link to biographies of the Executive Speakers who presented to the Service Marketing Class in 2006.

About IMS

Click for more information about why IMS was created, and a detailed description of the IMS Mission.

Advisory Board

Click here for a link to our Corporate and Faculty Advisory Board members.

 
The Ohio State University Fisher College of Business